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Community Care Programs Operations Manager

About the Role

This role supports the Safer Together Community Care Programs team. Under the supervision of the Director of Advocacy/Policy/Programs, the Community Care Programs Operations Manager will primarily focus on implementing, managing, and improving daily operations of all Community Care Programs. This role will be responsible for developing care navigation processes, building bridges to clinical providers, maintaining standard procedures, contributing to policy and advocacy work, and training and developing Community Care Program team members.

 

The Program Operations Manager will ensure that proper protocols, training, and regulatory requirements are met and will keep up-to-date with the best practices from peer community based providers, public health agencies, clinical guidelines from the Centers for Disease Control & Prevention, California Department of Public Health, San Francisco Department of Public Health, and other relevant stakeholders.

 

We’re a startup organization, so this role combines operations, compliance, research, implementation, project management and communications across departments, and continuous improvement responsibilities.

 

Essential Duties and Responsibilities

  • Plan, develop, manage, and implement programs that contribute to the equitable distribution of resources

  • Provide 1:1 coaching, development, and support of Community Care Programs team members

  • Establish and maintain relationships with past, present, and prospective community partners

  • Collaborate with Development team to develop grant proposals and fulfill post-award requirements

  • Oversee creation and distribution of health education materials for community trainings and organization communications initiatives

  • Facilitate Community Care Working Sessions and other relevant meetings; attend the organization’s leadership development trainings

  • Assist People and Culture team with trainings and community health worker pipeline project

  • Contribute to the strategic vision of Safer Together’s programs

 

Program Management and Implementation

  • Manage and scale service rollouts from initial pilot programs to larger, wide-spread programs in multiple communities and locations.

  • Iterate and improve the necessary protocols, standard operating procedures, toolkits, documentation, program outlines, and budgets to standardize and streamline program operations across all constituents.

  • Partner with and operations teams on hiring strategies, department budget forecasting, revenue and expense tracking, inventory management, and capacity planning.

  • Work closely with the programs team, partner organizations, and staff, to ensure compliance, provide feedback, and inform continuous program improvement and iteration overall.

  • Create and oversee protocols design and mapping of program logistics that include: participant intake: sample collection: reporting: HIPAA compliant participant follow-up: referral to other care programs, clinics or medical service providers; and drafting and implementation of program SOPs.

  • Develop, monitor, and analyze key metrics for the day-to-day performance of program operations and projects to ensure optimal efficiency and community impact.

  • Provide assessments of community care programs through data and qualitative analysis, budget tracking, impact reporting, and utilize assessments to inform policy and advocacy efforts.

 

Program Operations, Risk + Compliance

  • Maintain and improve ongoing COVID-19, Hep C, and Cepheid RT-PCR testing programs

  • Lead design and implementation of additional CLIA waived and/or community testing programs, concurrent with Safer Together and local health jurisdiction priorities

  • Assess risk and mitigation; own operational compliance to ensure activities conform to federal, state, and local laws, and institutional regulations, particularly related to private health information, HIPAA and CalREDIE

  • Oversee inventory management for community care program supplies and PPE, with consideration of workflow changes and program scaling.

  • Accountable for fulfillment of regulatory requirements, including oversight and compliance of training records, documented competency and certifications of staff and community partners.

 

Care Navigation

  • Lead development of ST's resource network, inclusive of processes for sourcing, identifying, and offering services

  • Lead Programs in developing and maintaining relationships with external organizations for potential referrals

  • Oversee collection of data and present periodic analysis to department, organization, and external agencies

  • Provide training and supervision of staff usage of health information systems

 

Success Criteria

  • Adaptability & Open-mindedness: Maintains effectiveness amongst turbulence and seeks to understand change, tries new approaches, and works with others to make change successful

  • Collaboration & Communication: Exercises problem solving abilities, speaks up and advocates for equitable and fair policies and changes to find compromise with decision-makers. Excellent active and nonjudgmental listening skills. Willing, ready, and competent to provide accurate health education in both formal and informal settings

  • Building & Cultivating Organizational Culture: Provides leadership, direction, and teachings to field staff team that apply health justice, racial equity, and harm reduction principles to all community care programs

  • Relationship Building: Expands trust with the communities that we serve through consistency, cultural humility, empathy, and communication skills. Networks, connects, and collaborates with potential partners in order to mutually share services

  • Cultural Humility: Ability to meet others where they’re at and understanding of why such an approach is important and effective. Remains open and curious to continuous learning, lifts up communities and community members as the expert of their own experiences, and encourages the autonomy of others without imposing their own agenda

  • Leadership Presence: Is a hands-on people leader who is organized, a strong communicator, and passionate about advancing environmental justice and providing equitable community care.

 

Preferred Qualifications

  • 5+ years of progressive leadership experience in program operations within a non-profit organization or public health sector

  • Commitment to improving health outcomes, reducing disparities, and advancing justice for community members impacted by environmental racism and health inequity

  • Alignment with Safer Together’s mission, vision, and values

  • Experience in public health, epidemiology, or licensed clinical setting

  • Experience in managing federal, state or county grants preferred

  • Proficiency in Google Suite

  • An awareness of trauma-informed approaches to community outreach

  • An understanding of causes, symptoms, and prevention of vicarious trauma to better support the mental and emotional well being of community

 

Compensation

$75,000 - $80,000 depending on experience and expertise

 

Benefits

Health Insurance including Dental and Vision Insurance, Life Insurance, Disability, 401K retirement plan with employer 1% match, 16 paid holidays (including 5 days for Thanksgiving and 5 days between Christmas and New Years) and 3 weeks accrual paid vacation time.

 

Equal Employment Opportunity

Safer Together is an equal opportunity employer. We celebrate equity and are committed to creating an inclusive environment for all employees.

Application Process

To apply for the position of Community Care Programs Operations Manager, please submit a cover letter and resume or LinkedIn profile, and two professional references. Applications should be submitted here or emailed to us here by 5:00pm Monday, September 4th.

Email us here if you have any questions!

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